Frequently asked questions

Collapsible content

Some of our products contain ingredients derived from bees, such as beeswax.

No Synthetic Additives or Harmful Chemicals  
At LEGENDARY LOCKS, we promise our products are free from synthetic additives and harmful chemicals.

Pure Essential Oils, No Artificial Scents  
Unlike other beard care brands that use cheap synthetic fragrances, we use only pure essential oils for natural scents. These oils are blended to create rich aromas without any artificial ingredients.

We take pride in our unique scents, Our blends not only smell good but also have aromatherapy benefits while being safe for your skin.

No Harsh Chemicals - Only Effective Ingredients  
We avoid harsh chemicals that can dry out skin or disturb the natural balance of your beard. This means:

- No Parabens (can irritate skin and disrupt hormones)
- No Sulfates (SLS or SLES, which can cause dryness)
- No Phthalates (often linked to synthetic fragrances)
- No Silicones (can lead to buildup and affect hair health)





The term "clogging pores" pertains to certain components in cosmetics that may obstruct pores, potentially resulting in blackheads, breakouts, or acne caused by makeup. To prevent these issues, we intentionally incorporate non-comedogenic beeswax and nourishing plant oils into our products, avoiding typical synthetic substances such as mineral oil, petrolatum, and paraffin that are frequently used by other brands.

Our products are designed to be soothing and effective for every skin type, even those prone to sensitivity. They help maintain and preserve your skin's natural, healthy equilibrium.

Our products are designed to be soothing and effective for every skin type, even those prone to sensitivity. They help maintain and preserve your skin's natural, healthy equilibrium.

Certainly! Our beard butter is crafted with a hint of natural wax. This special ingredient not only locks in intense hydration but also offers a gentle, natural hold to keep unruly hairs in place without any stiffness.

We’re a small company based in Toronto, Canada. At the moment, we don't have a brick-and-mortar storefront. Currently, we are focused on online sales for beard and grooming products. For any future updates regarding sales, services, or promotions, subscribe to our newsletter or follow us on social media.

Step 1: Apply Beard Oil (Hydrate the Skin)  
Start with a clean, slightly damp beard, like after a warm shower.  
Put a few drops of beard oil in your palms and rub them together.  
Massage the oil into the skin under your beard, not just on the hair.  
Wait 3 to 5 minutes for the oil to absorb.

Step 2: Apply Beard Butter (Condition the Hair)  
Take a small, dime-sized amount of beard butter.  
Rub your palms together until the butter melts into a smooth liquid.  
Work the butter through your beard, focusing on the mid-lengths and ends.  
Wait 2 to 3 minutes for it to settle.

Step 3: Apply Beard Balm (Style and Seal)  
Scoop out a fingernail-sized amount of beard balm.  
Rub it between your hands until it liquefies.  
Smooth it down the outside of your beard to style and control flyaways.  
Finish by combing or brushing your beard to distribute it evenly.

Our formulations are based on pure, natural components. By offering them in smaller quantities, we ensure that you enjoy the fullest strength and efficacy of the ingredients prior to any natural deterioration.

Suggested Storage: Store in a cool, dark area, away from direct sunlight or heat sources.

These products are designed to remain effective for 1 to 2 years, but we recommend consuming them within a year of opening. As they are made with natural ingredients, slight variations in texture or consistency over time are completely normal and to be expected.

Shipping

We offer fast and free shipping for orders over $100 CAD within Canada.

Orders are handled in the order they are received. Our goal is to prepare and dispatch them within 12 hours. Orders placed over the weekend or on public holidays will be addressed on the next business day.

During times of high demand, such as holidays, processing may take an additional day. We will notify customers of any major delays through a banner on our website.

Currently, we only ship within Ontario, Canada.

You can track your order using the confirmation email.

Let us know right away if you find a mistake. If your shipment has already left us, we can’t help you. When your package comes back, we will incur costs for return shipping and for sending it to the correct address. You will receive a bill for these extra shipping costs before we send your package again.

We carefully package your orders to make sure they arrive in good shape. If you get a damaged product, please email us at support@legendarylocks.com so we can help you.

We pack our shipments using as much recyclable material as we can. We use paper filler to cushion your glass bottles and protect them from breaking during delivery. Please reuse or recycle all the materials we include.

Returns  
You can return items within 30 days of your purchase. After 30 days, we cannot offer a refund or exchange.

Item Condition  
To return an item, it must be unused, in the same condition as received, and in its original packaging.

Non-Returnable Items  
Gift cards cannot be returned.

Proof of Purchase  
Please include a receipt or proof of purchase with your return.

Refunds  
After we receive and check your return, we'll email you to confirm receipt and let you know if your refund is approved. If approved, your refund will be processed and credited back to your original payment method within a few days.

Late or Missing Refunds  
If you haven't received your refund, first check your bank account. Then contact your credit card company, as it can take time for refunds to appear. If you still don’t see it, contact your bank. If you’ve done all this and still have no refund, please email us at legendarylocksinfo@gmail.com

Sale Items  
Only regular-priced items can be refunded. Sale items cannot be refunded.

Exchanges  
We only replace items that are defective or damaged. For exchanges, email us at legendarylocksinfo@gmail.com

Send item to: 2967 Dundas St. W. #798, Toronto, ON M6P 1Z2

Gifts  
If the item was a gift sent directly to you, you'll receive a gift credit for its value. A gift certificate will be sent to you after we receive the return. If the item wasn't marked as a gift, the refund will go to the gift giver.

Shipping  
To return an item, mail it to: 2967 Dundas St. W. #798, Toronto, ON M6P 1Z2. You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Shipping times may vary based on your location. If the item is worth over $100, consider using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of your returned item.

Payments

Yes, we prioritize your transaction and personal data security.

Key Security Measures:

PCI DSS Compliance: Our checkout process meets the highest standard in payment safety, Level 1 PCI DSS. This keeps your card data safe.

Encryption: We protect all communication and data transfers with SSL/TLS encryption (look for the lock icon in your browser), keeping your information secure.

We will never request personal or banking details through email, text, or messaging apps. LEGENDARY LOCKS does not permit any third party to gather such information for us. If you get a message that appears to be from us asking for this type of information, it is probably a phishing scam. Please avoid clicking on any links and delete the message right away.

Other Questions

Send us a message at support@legendarylocks.com