Frequently Asked Questions.
In most big cities in North America, you will receive the order within 3 to 5 business days after it ships.
To cancel a specific item, please contact our customer service team as soon as possible. They will assist you in processing the cancellation.
You will receive your invoice via email within 24 hours of your order confirmation.
Delivery times can vary based on your location and the shipping method selected, but most orders are delivered within 3-7 business days.
No, you can place an order as a guest without creating an account.
No, we only ship within the USA and Canada.
We ship from our fulfillment center in Canada and also from our center in the USA.
Are products are proudly manufactured in Canada.
No, our products are not tested on animals.
Yes, you can make a one-time purchase.
You can unsubscribe by clicking the "unsubscribe" link found at the bottom of any marketing email we send you.
You can track your order using the tracking link sent to your email, even if you checked out as a guest.
Yes, all shipments are insured.
We accept major credit cards, including Visa, MasterCard, American Express,
USPS - United States
Canada Post - Canada
We utilize third-party delivery services to ensure timely and reliable delivery of our products, especially during potential strikes with Canada Post.
If your package tracking shows that the item was delivered, the shipment won't be covered by insurance. If you claim that the item was not received, even though tracking shows delivery, we can replace the item.
If the package is determined to be lost by the shipping carrier, Legendary Locks will coordinate a refund or replacement on our behalf.
Yes, all our products are meticulously crafted by skilled artisans, ensuring each piece is unique and of the highest quality.
We use high-quality, cruelty-free ingredients that nourish and enhance your skin & hair.
Absolutely! Our products are formulated to be effective for all hair types and textures.
Yes, many of our products are vegan-friendly. Please check the labels for specific information.
Most products have a shelf life of 12-24 months when stored properly. Check the packaging for specifics.
You can reach our customer support team via email or through the contact form on our website.